At Mars Roaster, we understand that customers’ personal information must be protected seriously, transparently, and for the right purposes. This Privacy Policy is created to help customers clearly understand what information Mars Roaster collects, how that information is used, and how we are committed to protecting customer data when they visit our website or send consultation requests to us.
By accessing marsroaster.com, submitting a contact form, requesting a quotation, asking for product consultation, or communicating with Mars Roaster, customers acknowledge that they have read, understood, and agreed to the contents of this policy.
Mars Roaster collects customer information for the following main purposes:
To provide consultation on coffee roasters, coffee roasting systems, and related equipment based on the customer’s actual needs.
To contact customers when they request a quotation, technical consultation, support, or when additional information is needed to process their request.
To provide information about products, services, projects, sales policies, warranty policies, and related support content.
To improve service quality, enhance user experience on the website, and optimize the customer care process.
To ensure that communication between Mars Roaster and customers is accurate, timely, and aligned with actual customer needs.
Depending on how customers interact with the website, Mars Roaster may collect certain information such as:
Full name.
Phone number or WhatsApp/Zalo number.
Email address.
Consultation request or message content submitted by the customer.
Information about the product, roaster capacity, roasting system, or service that the customer is interested in.
Basic technical data when customers access the website, such as browser type, device, access time, or website interaction behavior, if recorded by website analytics systems.
Mars Roaster does not require customers to provide sensitive information that is not necessary for consultation, sales, or service support.
Customer information is used by Mars Roaster within the scope of consultation, customer care, quotation, technical support, warranty, after-sales service, service improvement, and necessary communication with customers.
Mars Roaster does not sell, exchange, or share customers’ personal information with third parties for independent commercial purposes.
In certain necessary cases, information may be shared with internal departments or support partners directly related to handling customer requests, such as delivery, warranty, technical support, or customer care. Such sharing is only carried out within the necessary scope to complete the service.
Customer information is stored for the period necessary to serve consultation, transactions, customer care, warranty, after-sales support, or Mars Roaster’s internal management requirements.
When the information is no longer necessary for the purposes stated above, Mars Roaster will delete, anonymize, or stop using the information according to an appropriate process.
Mars Roaster is committed to protecting customers’ personal information through appropriate management measures, limiting unnecessary access, and using information only for the purposes already stated.
We make efforts to protect customer data from risks such as unauthorized access, misuse, inappropriate disclosure, alteration, or data loss.
However, the Internet environment always carries certain risks. Therefore, Mars Roaster recommends that customers actively protect their personal information, avoid sharing important data through unofficial channels, and carefully verify contact information before submitting requests.
Customers have the right to request Mars Roaster’s support in checking, correcting, updating, or deleting the personal information they have provided, within the appropriate scope of regulations and system processing capability.
When customers need to update or correct their information, they may contact Mars Roaster through the official contact channels published on the website.
Mars Roaster will receive and process the request within a reasonable period, depending on the nature of the request and the conditions required to verify the information.
The website marsroaster.com may use cookies or analytics tools to record certain basic access data in order to improve page loading speed, user experience, content effectiveness, and service quality.
Cookies are not used to collect sensitive personal information without the user’s consent or appropriate interaction.
Customers may adjust their browser settings to refuse or delete cookies. However, some website functions may not operate fully if cookies are disabled.
The Mars Roaster website may contain links to third-party platforms such as social networks, messaging applications, videos, or related information pages.
Mars Roaster is not responsible for the privacy policies, content, or data processing practices of websites, applications, or platforms that are not directly managed by Mars Roaster.
Customers should carefully read the privacy policy of each platform before providing personal information.
Mars Roaster may update or adjust this Privacy Policy from time to time to suit business activities, website operation requirements, or relevant legal regulations.
Any changes will be posted on marsroaster.com. Customers should check periodically to stay updated with the latest version of the Privacy Policy.
If customers have any questions related to this Privacy Policy or need support regarding personal data they have provided, please contact Mars Roaster through the official information published on the website.
Mars Roaster respects customers’ privacy and is committed to using personal information transparently, responsibly, and for the right purposes.
VIETNAMESE COFFEE ROASTER MANUFACTURER
“We believe technology only has meaning when it serves people — helping them work more easily, more safely, and take greater pride in what they create.”
Smart roasting line projects covering operation, quality synchronization and industrial-scale production.
Capacity range from lab roasting to industrial lines.
